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Privacy Policy

Your personal information

The current privacy policy explains how we collect and process your personal information. Personal data is any information or set of information that identifies or could be used to identify you (along with other information). This includes the information you share with us, what we obtain as information from you, as well as and the choices you make regarding the marketing messages you want us to send to you. This policy explains how we process your personal information, what your rights are, and how the law protects you.

We deliberately do not collect child-related data.

Changes to the legal framework for the personal data protection:

The legal framework regarding your data protection was amended on 25 May 2018, when the European Union started to apply the General Data Protection Regulation (GDPR).

This privacy policy informs you about most of your rights under the Regulation. We will notify you each time we make a change to this policy. We may need to ask you to accept the changes or re-consent to the use of your personal information.

1. Who are we and how can you contact us?

We are K&K Ltd., with registered address: 5 Bulgaria blvd., Assenovgrad, VAT: BG825000254, Accountable person: Kiril Andreev

You can contact us via e-mail on: mail@filstar.com

When we mention our website, we mean https://filstar.com

2. How do we collect your personal information?

We may collect personal information about you in the following ways:

Data that you share with us by yourself:

- Data you give us when you sign up to use our services;

- Data you share with us when you talk to us;

- Data that you send to us in emails or letter;

- Data regarding your participation in our promotions or events;

- Data that you send to us in the form of feedback.

3. Data we collect about you

We may collect, use, store and transfer different types of personal information about you that we have grouped as follows:

Contact details - billing address, email address or phone numbers;

Financial data - bank account and payment card details;

Transaction Details – details for your payments and other details about the services you have purchased from us;

Marketing and Communication Data - Your preferences for receiving marketing notifications from us, as well as your communication preferences.

We do not collect sensitive personal information about you. This includes details of race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political views, union membership, information about your health, as well as genetic and biometric data. We also do not collect information about criminal convictions and crimes committed.

4. What is the purpose of processing your personal data?

Your personal information is protected by law.

We have the right to process your personal data only if we have plea for it and the processing meets legitimate purposes. The objectives set out in this policy are:

- Objectives necessary for the use of our services;

- Objectives for which you have given your explicit consent;

- Objectives necessary for the fulfillment of the legal obligations of K and K OOD

5. With whom do we share your personal data?

Occasionally, in order to provide the services you have requested, we may share your personal information with external service providers.

We require all service providers with whom we share your data to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and we allow them to process your personal data only for certain purposes and in accordance with our instructions.

6. Failure to provide personal data

In cases where we need to process your personal data in connection with a legal requirement or under the terms of a contract we have with you and you cannot provide this information on request, we may not be able to fulfill the contract we have or attempt to conclude it with you.

7. Data protection

We have integrated appropriate security measures to prevent the accidental loss, use or access of your personal information in unauthorized way, alteration or disclosure. In addition, we restrict access to your personal data by those employees, external service providers and other third parties who have a legitimate right to access them. They will only process your personal data in accordance with our instructions and are subject to a confidentiality obligation.

8. How long will we keep your personal data?

We will only retain your personal information for as long as necessary to fulfill the purposes for which we have collected it, including for purposes of compliance with legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we take into consider the volume, nature and sensitivity of personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these goals through other means, as well as the applicable legal requirements.

9. Marketing

We may use your personal information to notify you of relevant services and upcoming offers. We may use your personal information to send you marketing messages only if we have your consent or legitimate interest in doing so. You can ask us to stop sending you marketing messages at any time - just contact us at mail@filstar.com

10. Your rights

The General Data Protection Regulation guarantees you a set of rights that you may exercise in connection with your personal data that we process. In particular, you have:

- Right to receive a copy of the information we hold

You can request a copy of the personal information we keep about you by sending us an email at mail@filstar.com

We will try to respond to all legitimate requests within one month. It can sometimes take more than a month for us to notify you.

- Right to tell us if the information we store is incorrect

You have the right to question any information we hold about you that you believe to be incorrect or incomplete. Please email us at mail@filstar.com if you would like to do so and we will take reasonable steps to verify the accuracy of the information and, if necessary, correct it.

- Tell us that you want us to stop using your personal information

You have the right to:

- object to the use of your personal data;

- want us to delete your personal information;

- request processing restriction;

- ask us to stop using your personal data if we do not need to do so (known as the right to be forgotten).

There may be legal grounds why we must retain or use your information that we will share with you when exercising any of the rights listed above.

- Withdrawal of consent

You may withdraw your consent to use your personal information at any time. Please contact us at mail@filstar.com if you would like to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.

11. Appeal

Please let us know if you are not satisfied with the way we used your personal information by sending us an email at mail@filstar.com

You have the right to file a complaint with the Bulgarian Commission for Personal Data Protection, with address: Bulgaria, 1592, Sofia, bul. Tsvetan Lazarov “# 2; Phone: +359 2 91 53 518; Fax: +359 2 91 53 525; email address: kzld@cpdp.bg, website: https://www.cpdp.bg/.


Cookies Policy

We use cookies to provide you with a better and more personalized internet service. The data stored by the Cookies used by the Website never reveal any personally identifiable information from which the entity can be identified.

Cookie Policy:

This policy applies to cookies and websites, administrated by K and K Ltd., with address of registration: 5 Bulgaria blvd., Assenovgrad, VAT: BG825000254, Accountable person: Kiril Andreev

What is cookies?

A cookie is a small text file that is stored and / or read from your browser on the hard disk of your device (such as a computer, laptop, tablet or smartphone) from the websites you visit. Cookies also make your work with websites safer and faster by remembering your preferences (such as your login and language) by sending the information they store back to the original website (first-party cookie) or to another website that set them (third-party cookie). Cookies are information files that include unlimited text content and are stored on the computer of the user aiming to provide better experience with a certain website. These files allow the user to be recognized and to allow the site to be adapted for his preferences. Cookies usually contain the name of the website they belong to, the rime they are being stored on the user’s computer and identifying number.

You can block or remove cookies using your browser or third-party software, but this may prevent you from using certain parts of the Website. In certain cases, we directly request your consent for the site to use Cookies through a Cookies notification.

What are Cookies used for?

Cookies are used for adapting the content of the web site to the preferences of the individual user and optimizing the work with the specified website. Cookies are also used for creating an anonymous general statistics, which helps us find how the user works with the websites and that helps the website’s structure and content to be improved while we so not have access to personal user information.

What cookies do we use?

Depending on the function and purpose they are used for, the cookies that are usually used by the website, are divided into the following categories:

Mandatory Cookies that allow you to browse the website and use its basic features. These cookies are usually installed in response to your request for services. These Cookies are mandatory for the use of our website.

Functionality cookies are used to recognize you the next time you visit our website to offer enhanced and more personalized features, such as remembering your preferences. These Cookies collect anonymous information and cannot track your actions on other websites. These Cookies are valid for no more than 2 years.

Analytics and Performance cookies allow us to determine the number of users and to collect information on how the website is used (for example, which pages the user uses most often and whether he receives error messages on any page). This helps us improve the operation of our website, such as providing an easier way to find what you are looking for. The validity of these Cookies is no more than 2 years.

Advertising and targeting cookies record your visit to our website, the pages you visit and the links you follow. We will use this information to show you ads that are relevant to you and your interests. They are also used to limit the number of times an ad is shown and help us measure the effectiveness of advertising campaigns. To that end, we may also share this information with third parties (as advertisers). In order to use these cookies, we need your consent. You can manage your preferences for cookies for advertising or targeting at any time through your browser settings (see below). These Cookies are valid for no more than 2 years.

Social media cookies allow you to share your website activity on social networks such as Facebook and Twitter. These Cookies are not under our control.

Other types of cookies that may be used later. We will keep you informed by updating our policies if we use other types of cookies.

Please note that we use third party services to learn how you use our website in order to optimize your performance and display advertising content to you outside our website. These third parties (including, for example, advertising networks and third-party service providers such as web traffic analysis) may also use cookies that we have no control of. You may withdraw your consent to the use of Cookies at any time. To do this, please see the conditions below.

If you want to delete Cookies stored on your device and configure your browser to reject Cookies, you can do so from your browser's preference settings. Usually, the settings related to Cookies are located in the following menus: Options, Tools or Preferences of the browser you use to access the Internet. Depending on the browser, cookies may be disabled differently. For more information, visit your browser's website.

Do cookies contain personal information?

Personal information that is accumulated through cookies can be used only to perform certain operations for the user. Such information shall be encrypted in a manner that is inaccessible by unauthorized persons.

Cookies used for statistical purposes and monitoring of Internet traffic:

Google Analytics
Our website uses Google Analytics, a web traffic analysis service provided by Google. Google Analytics uses cookies to help the website analyze how you use it. The information collected by the cookie relating to your use of the Website (including your IP address) will be transmitted to and stored by Google [on their servers]. Google will use this information to evaluate how you use the Website by compiling activity data for individual website operators and providing other services related to reported website activity and Internet usage. Google may transfer this information to third parties when required by law or when such third parties process information on Google's behalf. Google will not associate your IP address with other data stored by Google. You may decide to opt out of Google Analytics without affecting your ability to visit our website.

Detailed Google Analytics information and privacy (including how you can control the information sent to Google) can be found at https://policies.google.com/privacy/partners or Google Analytics: http://www.google.com/analytics/learn/privacy.html

To prevent any traceability, you can install the add-in on your browser (http://tools.google.com/dlpage/gaoptout).

Cookies used for direct marketing

Google DFP Platform

In order to receive advertising and marketing content tailored to your preferences, our website uses the DoubleClick for Publishers (DFP) technology provided by Google. The information collected by the respective cookie for your use of our website (including your IP address) will be transmitted to and stored by Google [on their servers]. Google may transfer this information to third parties when required by law or when such third parties process information on Google's behalf. Google will not associate your IP address with other data stored by Google. Detailed information about Google Analytics and privacy (including how you can control the information sent to Google) can be found at https://policies.google.com/privacy/partners.

Delete cookies

As a rule, applications used for surfing the websites, allow cookies to be enabled by default. This setting can be changed so that automated cookie storage in blocked in your web browser or the user is informed every time before the cookies are stored on his computer. Details for different ways to work with cookies can be found in the settings of your application for web browser.

Restriction of the cookies may affect some functionalities on the website.

You can choose to delete our or third party cookies through the options of each browser. This may affect the interaction with our site or another site. More information on deleting cookies can be found at http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html or check www.youronlinechoices.eu which contains more information related to preferences and online privacy.

 
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